Frequently Asked Questions
Everything you need to know about your next gear upgrade.
What is the condition of your pre-owned equipment?
Every piece of used gear undergoes a rigorous 20-point inspection by our technicians. We grade items from 'Fair' to 'Mint' to ensure you know exactly what to expect when your camera arrives.
Do you offer international shipping for high-end optics?
Yes, Camera West ships to over 50 countries worldwide. All international orders are fully insured and tracked, though customs duties and taxes are the responsibility of the recipient.
What is your return policy for digital cameras?
We offer a 14-day return period for most electronics. Items must be returned in their original packaging with all accessories and an absolute minimum shutter count increase.
Does my purchase include a warranty?
New items carry the full manufacturer's warranty. For pre-owned equipment, Camera West provides an exclusive 90-day limited warranty covering mechanical and electronic defects.
Can I trade in my current gear for store credit?
Absolutely. We offer a streamlined trade-in program. Simply submit your gear details online for a quote, and once verified, you can apply the value toward any new or used purchase.
Are the sensors cleaned before shipping?
Yes, every digital camera body sold—whether new or used—undergoes a professional sensor cleaning and firmware update before it leaves our facility.